The person booking agrees to be held responsible for ensuring that all members of their party and their guests are aware of and follow the guidelines here in order to ensure a safe environment for all. If the terms agreed to in this waiver are breached, Hemscott Enterprises Ltd reserves the right to terminate hire of the sauna.

GENERAL AND MEDICAL INFORMATION 

The sauna is for the use of over 18s only.

Check with a doctor before using our facility if you have any health issues, concerns or are under medical care. 

Should you have any of the following you must seek consent from your doctor prior to using the sauna. For those highlighted * please inform the staff upon arrival for your safety. 

  •   Pregnancy 

  •   Cardiovascular disorders

  •   Blood pressure disorders

  •   Nervous system disorders

  •   Lymphatic system disorders

  •   Heart Disorders

  •   Blood disorders

  •   Artificial joints, pins, rods or other implants

  •   Epilepsy*

  •   Asthma*

  •   Diabetes*

  •   Allergies*

Hemscott Enterprises Ltd reserves the right to refuse admission for any reason that may be deemed a health and safety risk. Refunds will not be offered to anyone refused admission.

You must not use the facility if you have recently consumed alcohol, drugs or medications. 

Hemscott Hill is a friendly, inclusive and welcoming place for everyone. Abuse or inappropriate language or behaviour towards staff, customers or other users will not be tolerated. If you feel uncomfortable for any reason, report this immediately to your Sauna Guide or any member of staff.


USE OF THE SAUNA

Limit yourself to a maximum of fifteen 15 minutes in the sauna at a time. Leave immediately if nauseous, sleepy, uncomfortable or dizzy.

Direct contact with sauna rocks or sauna heaters may cause serious injury. 

Cold water showers are provided for cooling down between sauna sessions, this is our recommended way to cool off. If you decide to leave the sauna area and use the sea as a ‘cold plunge’ you do so at your own risk. It is your own responsibility to ensure that you are a capable swimmer and can handle being exposed to the cold temperatures and varying conditions of the sea. 

Smoking and e-cigarettes of any kind are not permitted in our facility. No glass containers or bottles are permitted at any time in our saunas. 

HYGIENE & PERSONAL COMFORT

Swimwear or other suitable clothing is compulsory in communal sauna sessions. We recommend a bathing suit. Towels are required to be placed on the sauna benches prior to sitting down. 

Any jewellery should be removed before entering the sauna to prevent burning and electronic devices, including watches should not be taken into the sauna.

No essential oils, lotions or other substances may be used within the sauna. Only oils and fragrances provided by your Sauna Guide are permitted. 

You should advise staff of any allergies you have prior to partaking in activities. The sauna may use various essential oils and salts. Leave the room immediately if you have any adverse or allergic reaction, including difficulty breathing or eye, nasal or throat irritation.

Hemscott Enterprises Ltd is in no way responsible for the loss or damage of belongings while partaking in activities or vehicles in our car parks.

GIFT VOUCHERS

Gift vouchers are:

  • Valid for 180 days from purchase

  • Valid for the amount chosen at the time of purchase, any difference in price will be paid by the customer upon booking an experience.

  • Non-refundable and need to be used in one go, not on multiple bookings at a lesser value. 

  • Not redeemable for cash or against the purchase of another gift voucher.

  • Cannot be combined with other vouchers and is not valid with other promos and offers.

  • Not to be used without permission, a replacement will not be provided in these circumstances.

  • Acceptance of our Terms & Conditions in their use 

PRIVACY & DATA

From time to time photographs are taken and used for marketing and publicity purposes, if you would prefer not to appear in such materials you should advise your Sauna Guide.

Please refer to our full Privacy Policy on our website.

CANCELLATION POLICY

Bookings may be cancelled within 24 hours of the booking time free of charge, unless they session falls within 24 hours (communal sauna) or 72 hours (private sauna).

For all other cancellations 24 hours notice is required to reschedule or cancel appointments for communal sauna sessions and 72 hours notice is required for private group bookings. Refunds are not issued after the initial 24 hour window and a credit note for the value of the sauna session will be issued with a 90 day expiry.

Appointments start and finish when they are scheduled so you should arrive promptly.